People who enrolled in Obamacare, find the insurers have no record of them

Little-Acorn

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Another day, another Obamacare goof.

People signed up for Obamacare in good faith (that might have been their first mistake). And later, when they tried to get care, the insurance company drew a blank on them. They had no insurance policy, the company said. Even when the customer had the records in his hand.

Gee, I'm SO glad we have the government acting as an intermediary now, "helping" us get insurance.

If we didn't, we'd have lots of problems.

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Some Find Health Insurers Have No Record of Them - ABC News

Some Find Health Insurers Have No Record of Them

by TOM MURPHY and RICARDO ALONSO-ZALDIVAR Associated Press
INDIANAPOLIS January 9, 2014 (AP)

Record-keeping snags could complicate the start of insurance coverage this month as people begin using policies they purchased under President Barack Obama's health care overhaul.

Insurance companies are still trying to sort out cases of so-called health insurance orphans, customers for whom the government has a record that they enrolled, but the insurer does not.

Government officials say the problem is real but under control, with orphan records being among the roughly 13,000 problem cases they are trying to resolve with insurers. But insurance companies are worried the process will grow more cumbersome as they deal with the flood of new customers who signed up in December as enrollment deadlines neared.

More than 1 million people have signed up through the federal insurance market that serves 36 states. Officials contend the error rate for new signups is close to zero.

Insurers, however, are less enthusiastic about the pace of the fixes. The companies also are seeing cases in which the government has assigned the same identification number to more than one person, as well as so-called "ghost" files in which the insurer has an enrollment record but the government does not.

But orphaned files — when the insurer has no record of enrollment — are particularly concerning because the companies have no automated way to identify the presumed policyholder. They say they have to manually compare the lists of enrollees the government sends them with their own records because the government never built an automated system that would do the work much faster.
 
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