1) NEVER call unless you have an hour to sit on hold... then the system says they have a high call volume... and it hangs up on you.
2) Speaking English as your first language....is not a good thing or an advantage. If they don't feel they understand you.... they hang up on you.
3) NEVER ask to speak to a supervisor.... they hang up on you
4) NEVER ask to speak to someone who speaks English well enough so that and English speaker can understand them.... they hang up on you.
that was an eye opener.
that's what you get for waiting for the last moment to enroll
after the bad start up on the web, we all know they had problems ... but if you called them in the first six months you got in with hardly any wait ... I know I did ... I called several times to make sure everything was working ... then all of a sudden you procrastinators call in the last minute and you want best service ... really ??? that's what you want to go with ???
the first day they offered health care in my state, Colorado, I went on the web, I got in, I filled out all the information to get it started ... they came back the next day with email saying that I have been accepted and I get a subsidy too ...in other words I didn't qualified for medicaid ... made too much money
on January 1st the company I selected emailed me and said do to the over whelming numbers who have sign for health care, it will take about 2 weeks before we process your first payment ... which it took, them that long ... they also said that as of January 1st even though they haven't billed me yet I will be covered from January 1, 2014 ... and like I said in two weeks they deducted it from my account...
the fact that you got bad service and they kicked you off the line because of over whelming numbers calling in, isn't the health care systems problem, after all you did wait until the last moment .... so stop your whining