when i worked there if someone on my route with a major complaint who was getting a run around from the PO,i used to tell them call your rep or Senator....post masters dont like hearing from those people.....and then they used to get on the Supervisors or Station Managers as to why are they hearing about this from these people?....and im sure they got yelled at in their office.....bingo the problem gets solved....whoever the PM is in Atalanta im sure they are sweating right now...I always call my Congressman's office. I get results most of the time, or a call or a letter explaining why not. I'm sure it varies by district and Party; Chicago and Atlanta probably suck, for instance.