So if they're going to get rid of cashiers, who's going to touch the screens of these new touch screens? The managers?
There have been pilot studies underway for a decade with regards to the customer using a touch screen to order. They have the technology 100% perfected now.
The argument that there are too many stupid people who won't be able to figure out how to order is nonsense.
The touch screen ordering procedure has been so 'dumbed-down' even a six year old can use it.
Not to mention once the customer realizes their order will be perfect every frigging time from then on they will refuse to deal with some illiterate again. Consumer testing has long since proven this fact.
Just left a 'big box' grocery store where there were dozens of 'do-it-yourself' check-out stations. More people were using them than were using the cashiers. There was ONE person walking around helping first timers navigate the check-out stations.
Wave of the future.
The ONLY reason the fast food companies haven't installed the automated ordering systems is b/c of local politics. I mean where do the local illiterate drop outs go to earn minimum wage right?
Watch for McDonalds etc to offer 'employment education' classes in local towns: The franchise owner goes to the town council and says: "We employee x number of 'entry level' mostly young people with employment 'challenges' a year. We will pay that number of people the same wage they would get working x number of hours per week for x number of weeks to attend our 'employment education' classes. The kids in essence get paid to learn employment skills and we replace them with our 'customer order system'. Win-win.