Tommy, how would you go about sanctioning those who are offensive?
In my early 20s I ran a restaurant and had a racist customer.
He wanted me to turn off the Bob Marley tape because he didnt like "f*ckin kaffir music".
So I kicked him out.
His behaviour was unacceptable and we didnt need his business.
Interesting. Some managers would have handled it differently. In other words, there is a time and a place and a way to school other people. I would have been inclined to tell the customer, sorry, there's always gonna be music somebody doesn't like. Sir, the next track is non kaffir.
I'm guessing you didn't have a long career in customer service.
Why would I facilitate his attitude ?
He actually had the cheek to phone in a complaint to our Head Office and was told to "F*ck off".
Part of your job was to put up with crap from customers. Just wondering. Have you corrected people who offend you in other times and places? The example you gave, is from thirty some years ago, right? Surely you haven't taken up facilitating since your restaurant stint.
Nope, my job was to run the restaurant and ensure that there was a safe and respectful atmosphere for all customers.
I think that you are trying to equate this idiots actions with a customer who ,for example, didnt enjoy his meal,or thought that the service was slow. I was paid to put up with that. There is a huge difference.
To be honest I am not going to outline my action,or inaction, against racists I have encountered in my life, my experiences are no more valid than yours.