- Oct 20, 2013
- 55,653
- 17,673
- 2,250
We all are suffering with this, and it could be fixed, with some type of legislation. Business and government are equally GUILTY. You make a phone call. First you are RUDELY intercepted by a recording which makes you wait through a serious of choices of things, none of which you're interested in.
If you've called that number before, you've gotten a little better at how to get through, but you're always annoyingly detained. IF you can make it to the point of getting a live person on the phone, you will suffer through a long time of repetitive hold music.
We all know the scoop here. Saving money by minimizing salaries (of customer service phone operators). As a former business owner, I sympathize, but I also sympathize with all of us being tormented by telephone multiple menu recordings and longgggggg hold times.
The solution is obvious. Hire more people to answer the damn phones. We'er in our worst economy since the 1930's. Unemployment is high. Plenty of people out there looking for a job. Sure, a lot of businesses are shut down, but government isn't, and neither are these companies we're making calls to. Also, by getting more people working, that increases sales in the stores, which is what businesses are always wanting.
I hate to go to the government to regulate business, but doing something about long hold times, would reduce unemployment, help the economy, and get us back to actually being able to make a reasonable phone call again, like in the good old days before answering machines were invented. You called somebody up, and they picked up the phone and said "Hello".
If you've called that number before, you've gotten a little better at how to get through, but you're always annoyingly detained. IF you can make it to the point of getting a live person on the phone, you will suffer through a long time of repetitive hold music.
We all know the scoop here. Saving money by minimizing salaries (of customer service phone operators). As a former business owner, I sympathize, but I also sympathize with all of us being tormented by telephone multiple menu recordings and longgggggg hold times.
The solution is obvious. Hire more people to answer the damn phones. We'er in our worst economy since the 1930's. Unemployment is high. Plenty of people out there looking for a job. Sure, a lot of businesses are shut down, but government isn't, and neither are these companies we're making calls to. Also, by getting more people working, that increases sales in the stores, which is what businesses are always wanting.
I hate to go to the government to regulate business, but doing something about long hold times, would reduce unemployment, help the economy, and get us back to actually being able to make a reasonable phone call again, like in the good old days before answering machines were invented. You called somebody up, and they picked up the phone and said "Hello".