They can't really do restaurants right now. Not enough people they can hire to do the work.
We haven't eaten out since March 2020; and I'm not planning to. Good thing, because many here aren't having dining in, just take out now!
I sure know what you mean about them deliberately frustrating the complaint processes --- all businesses are doing that. They just don't want to deal with it, because they can't fix it. And yeah, the Asians from god-only-knows-where in the call centers. The Wall Street Journal REQUIRES you to talk with one of these criminals in order to cancel the subscription!!!! So she starts a long hard-sell harangue to not let you unsubscribe. I ended up screaming at her; they did unsubscribe me, but I was pretty worried I'd have to kill my credit card to get out of it. The problem was the personnel problem everywhere ---- worse and worse paper delivery and finally none: why pay and not get it? So we stopped.
Same deal with trying to frustrate complaints by the garbage people who have been later and later since August 1 and now skip whole weeks, the trash sitting out there by the road all the time. They don't want to hear it: you have to be really persevering and stubborn. My husband was on hold 45 minutes yesterday before he could talk to anyone to tell them we want what we already paid for, trash pickup.
I have some sympathy: they simply can't do it. Not enough people. And not enough trucks and drivers. And winter is coming: there will be fewer and fewer employees even than now, and it's dysfunctional now.
The economy is certainly in a tailspin. I'd like to eat out again, but it will be a few years as things are going now.