You may or may not have noticed that the board was 'suspended' and to contact billing/support when trying to access the board earlier. This was not a financial situation. The site was suspended due to high traffic and large SQL queries that were affecting other sites on the same shared server. There are about 200 websites on that server. I immediately had the site upgraded to the semi-dedicated plan which only allows 10 sites per server. This should increase both speed and reliability. Thanks for your understanding.