The Civil Rights Act requires restaurants open to interstate commerce make reasonable accommodations for the handicapped and disabled.
And in this case the dog is licensed certified and trained to be a service dog. The guy even presented the certification to the owner before he called the cops.
Yeah, he just got that certification in the mail. It's legit. He paid for it.
Good thing someone is doing something about this fraud.
ADA to Crack Down on Bogus Service Animals | NCHPAD Blog - Endless CapABILITIES
However, starting on March 15th, only service dogs and trained miniature horses will be protected under the Americans with Disabilities Act, reports The Wall Street Journal. Why this drastic change? Because some people believe there are too many bogus service animals – people who are taking advantage of the system in order to keep their beloved pets handy at all times
You learn something every day. The guy shoulda got a HORSE!
Rhonda Kimmel who has no disability and bought her terrier, Maxx, a therapy dog vest online. She takes Maxx everywhere she goes; Rhonda gets by with it because businesses don’t risk the $50k penality by suggesting Rhonda is neither disabled, nor is her dog a service animal. She told WSJ that she “hates to ‘take advantage.’ But she lives in such a hot climate, she argues that the only place Maxx can get some decent summer exercise is in the air-conditioned mall.”
People such as she, pretending to have a disability and passing off bogus pets as service animals, are the ones who may ruin therapy and service animals for everyone. In RhondaÂ’s case, itÂ’s a dog which will for sure still be an ADA safely declared service animal in which businesses still will take great risks to asks about disability or reason for the service animal.
Some people use the excuse of service animals to take their pets on planes and to avoid shipping them as cargo. Airlines are only allowed to ask passengers with physical disabilities how the animal assists them, but people with psychiatric or emotional-support animals are required to “submit a letter from a licensed mental-health professional that documents their mental or emotional illness.”
The restaurant owner and the police did it wrong. They weren't supposed to ask about the animal's credentials but a psychiatric report from the man's doctor which documents the need for a service animal. Per the ADA.