Some people will go back out into the world and some will continue to stay home. Everyone wins in the end. I bet 50 percent just go back, 30 percent follow strict guidelines longer and the other 20 do a combo. This will be a good thing.
I think no one wins in the end unless and until our economy becomes vibrant and prosperous once again and sooner than later. We are hanging from a cliff right now.
As far as quality customer service representatives go in business it has been my great displeasure talking to them as they work from home as I am forced to overhear dogs barking as well as children in the background. And often these reps, formerly from a physical office, sound unenergetic and just plain tired although several others for which English is their second language still sound professional, many still difficult to understand even though pressing an ear to the phone helps a little. I have occasionally complimented them on their impressive English skills then asked them to speak a little more slowly so I don't have to consistently ask them to "please repeat that last sentence, or the word", whichever the case.
This has been my experience. I think quality customer service per telephone will be improved
when and if these employees go back to a physical place of work, meanwhile I try to be patient and understanding and just downright grateful I can reach live information at all. I'm sure
many of these taxpayers are struggling to work from home, too. There would be a loss of energy, social integration, and momentum for starters.
Every day for most of my life, I remind myself of the wisdom contained in this song title:
These are the good old days.