What happens if you refuse to tip because you don't believe in it, and then return to the establishment?
I'd expect crap service
An establishment offering crap service should go out of business.
Have you ever managed anything? Anything at all in the customer service arena?
See in Japan, where they have no tipping system, that works.... because Japanese even on their worst days are extremely polite. Japanese have a culture of working their hardest for the good of the country.
In that environment and culture, it's pretty easy to have great service, without much effort.
Here in America, it's simply not that way. I wish it was! But it's not. I've been in some places where the service was absolutely TERRIBLE. Where the servers were snippy and almost rude.
I wish we were like Japan. I seriously do. And then, there would in fact be, no reason whatsoever to have a tipping system.
But if you think you can eliminate that system, and have Japan quality service, you are wrong and crazy. You can't watch every single server, and monitor all service. You can't make sure people get the highest quality service at all times. Not possible. Even if you installed cameras at every angle in the entire store, the net result would be the customers would leave feeling like they were under surveillance.
So how do you propose to enforce quality service? Most customers when they get lack luster service, simply don't go back to that store. I'm one of those. I know a specific place that the service was poor. I didn't talk to management, I simply don't go back. The management possibly never knew the service was poor.
And when service is exceptionally good, people tend to not say much to management then either.
So what system would *YOU* if you were the manager, would you put in place to insure quality service?
For most managers, the best solution is the tipping system. You don't have to monitor every individual, because the customer rewards and punishes individuals on their own, with the tip. You provide good service, I tip you well. You provide poor service, or bad service, I don't tip as much, or at all.
Again, if this was Japan, and every server provided excelent service all the time, that would not be needed. But the fact is, this is America, and some people are flat out lazy, and do the minimum required. Not out right rude service. I've never had a waiter yell at me. But I have had marginal service.
I want to be able to not pay the tip on marginal lack luster service.
Under your system, all the prices would go up. I would end up paying the tip, regardless of service. I don't like that.