What's new
US Message Board 🦅 Political Discussion Forum

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Deaf woman says she was refused service at Dunkin' for asking employees to lower masks

shockedcanadian

Diamond Member
Joined
Aug 6, 2012
Messages
16,008
Reaction score
13,576
Points
2,405
Meanwhile celebrities hug and scream in each others faces, drunk and having fun, maskless. Mayor dance to the music and "catch the spirit" of the free maskless life.

No matter how this pandemic unfolds there are certain people and characters I refuse to become.


A deaf woman in California said she was denied service at a local Dunkin’ location after she asked employees to remove their masks so she could read their lips.


"I couldn’t hear anything. I wear a cochlear implant, but I didn’t have it on at that time. I’ve never been refused service and it hurts," Shannon Heroux said in a viral TikTok video she posted Sept. 13.

The incident occurred in the Encino area earlier this month when Heroux, who is an Uber driver, was at the cash register of the Dunkin’ and asked the cashier and manager to lower their masks so she could read their lips or to write down what they were saying.

"He didn’t believe me. You could see it in his body language," Heroux said of the manager. "I kept saying, ‘Write it down,’ once or twice, and then he just kept talking with his mask on. And then before I know it, I said, ‘Are you going to take my order?’ and he said no, or he shook his head no."
 

Moonglow

Diamond Member
Joined
Jun 27, 2011
Messages
173,185
Reaction score
29,726
Points
2,220
Location
sw mizzouri
Doesn't she know how to write?
 

Concerned American

Diamond Member
Joined
Dec 5, 2020
Messages
9,346
Reaction score
9,664
Points
2,118
Location
In your head
Meanwhile celebrities hug and scream in each others faces, drunk and having fun, maskless. Mayor dance to the music and "catch the spirit" of the free maskless life.

No matter how this pandemic unfolds there are certain people and characters I refuse to become.


A deaf woman in California said she was denied service at a local Dunkin’ location after she asked employees to remove their masks so she could read their lips.


"I couldn’t hear anything. I wear a cochlear implant, but I didn’t have it on at that time. I’ve never been refused service and it hurts," Shannon Heroux said in a viral TikTok video she posted Sept. 13.

The incident occurred in the Encino area earlier this month when Heroux, who is an Uber driver, was at the cash register of the Dunkin’ and asked the cashier and manager to lower their masks so she could read their lips or to write down what they were saying.

"He didn’t believe me. You could see it in his body language," Heroux said of the manager. "I kept saying, ‘Write it down,’ once or twice, and then he just kept talking with his mask on. And then before I know it, I said, ‘Are you going to take my order?’ and he said no, or he shook his head no."
Sounds like Dunkin might have an ADA based lawsuit coming their way and they should be sued out of existence.
 

Damaged Eagle

Angels have fallen
Gold Supporting Member
Joined
Jul 28, 2015
Messages
18,154
Reaction score
25,629
Points
2,445
Location
Inside a window that leads to your conscience
To get her message across textually also maybe the counter person is mute?

1632253069152.png


I suppose the next thing you're going to say is the counter person didn't have lips either.

*****SMILE*****


:)
 

MarcATL

Diamond Member
Joined
Aug 12, 2009
Messages
31,617
Reaction score
11,569
Points
1,400
OP
shockedcanadian

shockedcanadian

Diamond Member
Joined
Aug 6, 2012
Messages
16,008
Reaction score
13,576
Points
2,405
Doesn't she know how to write?

She asked the server to do so, they told her no.

They were probably afraid of the Wuhan Virus being spread via the paper. Maybe they could have written and shown it from afar, or, made a paper airplane and sent it with a happy face. Maybe a drone if it was available.

People are afraid of their own shadows and often it's people in positions of authority who are encouraging them to be mindless creampuffs
 

JOSweetHeart

Gold Member
Joined
Jun 27, 2012
Messages
15,938
Reaction score
3,754
Points
255
Location
East Tennessee
Right me if I am wrong, but I thought that the goal was to attract people to a business so that they become customers, not make them leave and take their business elsewhere.

God bless you and the hearing impaired always!!!

Holly
 

ESDRAELON

Diamond Member
Joined
Mar 22, 2021
Messages
2,837
Reaction score
4,322
Points
1,918
Meanwhile celebrities hug and scream in each others faces, drunk and having fun, maskless. Mayor dance to the music and "catch the spirit" of the free maskless life.

No matter how this pandemic unfolds there are certain people and characters I refuse to become.


A deaf woman in California said she was denied service at a local Dunkin’ location after she asked employees to remove their masks so she could read their lips.


"I couldn’t hear anything. I wear a cochlear implant, but I didn’t have it on at that time. I’ve never been refused service and it hurts," Shannon Heroux said in a viral TikTok video she posted Sept. 13.

The incident occurred in the Encino area earlier this month when Heroux, who is an Uber driver, was at the cash register of the Dunkin’ and asked the cashier and manager to lower their masks so she could read their lips or to write down what they were saying.

"He didn’t believe me. You could see it in his body language," Heroux said of the manager. "I kept saying, ‘Write it down,’ once or twice, and then he just kept talking with his mask on. And then before I know it, I said, ‘Are you going to take my order?’ and he said no, or he shook his head no."
The employee may have been under strict orders that he/she would be fired for taking the mask off BUT, this is clearly a case a good attorney could use to sue under the Americans with Disabilities Act. Except we know that our current government is lawless in any area that would put restrictions on THEIR power.
 

USMB Server Goals

Total amount
$142.00
Goal
$350.00

Most reactions - Past 7 days

Forum List

Top