I agree, no account of Hell is attractive. My issue with the video is that it is a reenactment of an incident. The account was not done by the person who witnessed it. It comes across as the summary of a series of interviews which, somewhere down the line, were then put into its current form.
I am not suggesting anyone is lying. The music, the wailing, and the pictures were unnecessary additions. That is why my feeling of caution. The story alone should be able to stand on its own merits. The fact that someone decided it needed "improvements" makes me wonder why.