Bonita Louise
Platinum Member
We replaced all our doors the beginning of last summer. I choose six panel bi folds for all the closets. Two were an odd size but Lowes had a manufacture that made them special order..twice as much moola though.I have had a lot of trouble there recently as well. They have screwed up several orders for us. I wish we had the old fashioned local hardware stores here but they all went out when HD and Lowes opened.I'm so disappointed with Home Depot.....we were trying to get a bi-fold door to go between our den and our sunroom so we checked with them. Had a guy come out and measure, and told us that Home Depot would be able to cut if need be, one of the many bi-fold doors they carry. After waiting for 3 days and not hearing from them, we called, they couldn't find the paperwork they started on us, but finally the guy was able to find the "measurements" that one of their workers took 3 days before!!! So, we went in, and had to wait for a while as no one was in the "door" area. Finally, after Mr. Mertex went up to customer service and inquired, they sent someone to help us. Well, long story short, they didn't have a door to fit our measurements, and they don't cut or custom make doors, so we just wasted a whole week with them, damn. I found another place that has a web-site and advertises just what we need. Hope this one doesn't do the same as Home Depot!
I guess they are okay for plants, tools, and other things they carry, but not so sure about major jobs, unless you have a lot of patience and don't mind dealing with people that may not be experts in that particular field.
Another big issue is they contract out work. So you never know what you will get. A friend of ours had her kitchen done by them and it was beautiful, another did as well and it looked like a high school shop class built it. It was awful. Of course its warrantied by the Home Depot so they do come back and fix it but its a hassle.
I went through Lowes for my kitchen and they did a great job. I spent a lot of time hands on supervising which might have made a difference but I knew exactly what I wanted and that is what I ended up with. I have had friends comment that it looks like we spent 3 or 4 times what it actually cost.
Speaking of Lowes I had to take back an outdoor lamp that failed. They swapped it out without any hassle at all. In that respect they are better than HD in my opinion.
Well, an update on my Home Depot episode.....I posted where I tried to find some other company and was unsuccessful as all the door companies that I called, don't seem to do bi-fold doors, even though their web-sites say they do. So, Mr Mertex and I were talking and I said, if they only make a certain size door, why can't we hire a carpenter to come and do whatever he has to do to our door frame to make it the size that is needed. So we went back, and this time the other employee, (John, contractor on the side) was really happy to have us come back. He was disappointed that the other employee just let us go without suggesting other possible solutions.....he said we could buy the wider doors and he can cut them to fit, but he's going to do it outside of Home Depot....on his own time and we pay him separately. Anyway, we got a call the other day from him, and he was very apologetic, said Home Depot messed up the order and didn't send it when it was supposed to, but that he had resubmitted it and was checking on it and doors should be here next week. I tell you, if it wasn't for employees like John, Home Depot would probably go out of business....and some employees would help that with their lack of knowledge or interest. Anyway, we think John is going to do a good job....fingers crossed.