barryqwalsh
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- Sep 30, 2014
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The coffee giant's chief executive told baristas that the 3.6pc and 4.7pc drop in US and UK shares respectively will "undoubtedly have an effect on our customers’ attitudes and behaviour".
Howard Schultz urged his workers to "recognise" this behaviour and "be sensitive" to what customers are feeling.
Black Monday: Starbucks staff told to be nicer to stressed customers
Howard Schultz urged his workers to "recognise" this behaviour and "be sensitive" to what customers are feeling.
Black Monday: Starbucks staff told to be nicer to stressed customers