barryqwalsh
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- Sep 30, 2014
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Howard Schultz urged his workers to "recognise" this behaviour and "be sensitive" to what customers are feeling.
"Today’s financial market volatility, combined with great political uncertainty both at home and abroad, will undoubtedly have an effect on consumer confidence and perhaps even our customers’ attitudes and behaviour," he wrote.
Black Monday: Starbucks staff told to be nicer to stressed customers
"Today’s financial market volatility, combined with great political uncertainty both at home and abroad, will undoubtedly have an effect on consumer confidence and perhaps even our customers’ attitudes and behaviour," he wrote.
Black Monday: Starbucks staff told to be nicer to stressed customers