For All You Computer Guys

[Annie]

http://www.bastichlabz.org/tigger/TechHumor/systemproblem.txt

System Problem Report
Author Unknown


SYSTEM PROBLEM REPORT

This is a form to make the reporting of problems
consistent, allow records of problems to be kept,
and a method of discouraging users from reporting
faults in the first place.

1. Your name? ___________________

2. Your login name? ____________________

3. The date? __/__/__

4. The date the problem first occured if different? __/__/__

5. Problem Severity
Minor__ Minor__ Minor__ Minor__

6. Which machine? ____________________

7. Which area appears to be at fault?
Communications__ Disk__ Base Unit__
Network__ Keyboard__ Screen__
Mouse__ Everything__ Don't Know__

7.1 Is it plugged in? Yes__ No__

7.2 Is it switched on? Yes__ No__

7.3 Has it been stolen? Yes__ No__

7.4 Have you tried to fix it yourself? Yes__ No__

7.4.1 Have you made it worse? Yes__

7.5 Have you read the manual? Yes__ No__

7.5.1 Are you sure you've read the manual? Yes__ No__

7.5.2 Are you absolutely certain you've read the manual? Yes__ No__

7.6 Did you understand it? Yes__ No__

7.6.1 If `Yes' then why can't you fix it yourself?
_____________________________________________________________

7.7 Is the equipment unexpectedly noisy? Yes__ No__

7.7.1 If `Yes' what sort of noise?
Grinding__ Rattling__
Whirring__ High pitched whine__
Sound of disk head scouring disk__
Strange, out of tune whistling or humming__

7.8 Is there a smell of burning? Yes__ No__

7.8.1 If `Yes' is the equipment on fire? Yes__ No__

7.9 Is the fault repeatable? Yes__ No__

7.10 What were you doing (with the equipment) at the time the fault
occurred? ______________________________________________________

7.10.1 If `nothing' explain why you were logged in.
_______________________________________________________________

7.11 Are you sure you aren't imagining the problem? Yes__ No__

7.12 Do you have any independent witnesses of the problem? Yes__ No__

7.13 Describe the problem.
_______________________________________________________________

7.14 Now, describe the problem accurately.
_______________________________________________________________

7.15 Speculate wildly about the cause of the problem.
_______________________________________________________________
_______________________________________________________________

7.16 Can't you do something else, rather than bothering me? Yes__ No__

 

[Hobbit]

In the tech support world, there's something we call PEBKAC problems. That stands for Problem Exists Between Keyboard And Chair.