From the story itself I had imagined that she actually pointed the weapon at the couple and I would have fired her.
The video shows she kept it pointed towards the ground. I would have taken this as a non-issue if the gun was carried in a holster and had stayed there. So I voted "no" figuring that if the lady understood her mistake, I wouldn't fire her.
From the account, the pointing happened before the video started. You can see that the video starts with the confrontation already in progress.
Seems like a moot point anyway no pun intended ----- you don't accost your customers brandishing a gun regardless where it's pointed. I mean that's fairly simple stuff. Simply brandishing is a threat of lethal violence.
And that's certainly what the KOA corporate said too.
Well it is very easy to side with the customers in this situation.... they are sober. I imagine a lot and I imagined quite a few of the problems are caused by drunks whose reactions are quite different and so I'm inclined to give the worker some leeway. Your post caused me to re-read the article it extended beyond the inserted ad where I had initially thought it ended. Down there I found this:
After leaving, Richardson's husband stopped by the campground's office and was told that they did not need to make a reservation for the lake.
Thanks, I see things better now and I've crossed over to your side. Instead of seeing this as an innocent mistake I now feel the employee has some issues going on.