I suspect this has a lot to do with where they’re located.
Customer service has the power to make or break your dining experience. That's true at high-end restaurants but also at fast-food restaurants, where orders can go horribly wrong and staff can be tired from working long shifts. Based on these and several other factors, the American Customer Satisfaction Index (ACSI) has released its "restaurant report" for 2018-2019, which looks at how various fast-food restaurants compare in service according to customer satisfaction.
5. Burger King
4. Sonic Drive-in
3. Jack in the Box
2. Taco Bell
1. McDonald’s
Reasoning @ The Fast-Food Restaurants With the Worst Customer Service Are…