I'm just an end user, nothing remotely techie about me. I do have to access an ancient HRMS system but I try not to spend too much time in it just in case I pick up a nasty disease.
Funny story though. A few weeks ago my internet connection at work packed up. I need it because of the work I do so I go onto the help desk and it took about three days whlie they tried to work out why it packed up. Meantime I was using my home computer at home in after work hours and trying to catch up with stuff I needed to have done for work. The tech folks couldn't work out what went wrong with the work (XP) computer. They were ready to haul the pc in for an interrogation in a room with a naked light bulb, a table, three chairs and some unshaven detectives when I worked it out for myself. The system had upgraded its connection (Novell) stuff (see I'm full of technical knowledge). So I just used that MS thingie where you go back to where it was last week or something. Bingo. Worked. See, never let me near technical stuff