Can I try... Still think you can't run the government on 50% of emplyees ..
Explain that to people who used to get tax returns in six weeks and now takes three months
Implement PAYE (Pay as you Earn), this is how Europeans have their taxes done... They generally get their taxes paid at source... If you don't have any major alternative income (i.e. >12000 euro) or have a large medical deductible, you have nothing to fill out.
Accountants hate this for obvious reasons... The deductibles which they are few, are either automated or have a simple website to claim.
Explain it to a veteran who is trying to schedule a medical procedure but can’t get a real person
Again a properly set up call center... I did this one last year... When you ring in you can either wait for the last agent you talked to or arrange a call for them to ring you back ASAP or on a scheduled time.. Save a huge amount of time for the company not having to reexplain things and the customers loved it... Very very popular. We even had it so you could be talking with Whats App, of a telephone call ...
Explain it to a family of an aircraft that crashed due to overburdened controllers
Hire enough controllers and then you won't need the people to make those calls...
Air traffic controller is one of those jobs you just don't make cuts one...
In Eu, Ryanair the low cost airline, had their passengers unloading baggage off the plane and they still made sure they had Air traffic controller.
Explain it to someone on Social Security who has had their benefits stopped and can’t talk to an agent
Same type of Solution as vets...
SLA on wait times and case length (Time to Closure) targets to be set in law... Mandatory for the Cabinet secretary to explain how he missed targets....
The US government retain experts in CRM and Customer experience to investigate and recommend actions which possibly includes senior staff being let go or demoted. This should be for a lot of expertise and these bodies should be shared internationally, this allows for international best practise to be used.