I think you need some critical thinking and reading skills. Your link does not imply the passengers tone of voice was "racist," it said,
"her tone was a threat when she spoke about a delay."
SHE, is the one that claims, they are being racist, just because they didn't like her tone of voice.
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The airline says she is threatening, she is claiming they are just racist. . .
Honestly, she may be right. There ARE a lot of members on this very forum, who are threatened by folks, just because they are black.
But? Most times, it is a non sequitur.
The only way for us to be objective on this incident? Is for us to see the instant replay.
FILM?