toobfreak
Tungsten/Glass Member
If it were a simple mistake I would pay it
I do not believe in the imposition of this fee when their research resulted in them being paid for fixing was discovered in their diagnostic
Valid point. The diagnosis allowed them to identify the problem and fix the car so they could be paid. No diagnosis, no payment. Like you said, had they diagnosed the problem and you then DECLINED the repair because, say, you couldn't afford the cost, THEN they would have had every right to recoup their investment in a service charge.
Not after.