Unsealed 'Playbook' Reveals Trump University's Shady Practices

Salespeople were instructed to deliberately mislead potential customers and manipulate their emotions.

WASHINGTON — A federal judge on Tuesday unsealed nearly 400 pages of documents related to a lawsuit over the for-profit Trump University, revealing the aggressive and predatory practices that Trump U. salespeople were encouraged to use on potential participants of the real estate seminar, which has been accused of being a scam.

The documents detail the internal “playbook” of Trump University, including information about how its salespeople were told to deliberately mislead potential customers, manipulate their emotions and ignore their concerns. Taken together, they represent a damning new window into the company that Trump closed in 2011 amid multiple investigations but has promised to revive.

At a Tuesday press conference at Trump Tower in New York, the presumptive GOP nominee continued his recent streak of bashing Gonzalo Curiel, the federal judge who unsealed the documents. Trump called Curiel a “hater” who is “very unfair.” Asked why he continued to antagonize the judge and bring up his Latino heritage, Trump said, “Because I don’t care.”

Curiel is the judge in Art Cohen v. Donald J. Trump, a case alleging that Trump University committed fraud by promising people they were buying a top real estate education, when in reality the goal of Trump University was to sell people the most expensive version of an ineffective course.

Since he launched his presidential bid last year, Trump has offered conflicting accounts of his involvement with Trump University. In March, Trump defended the company during a debate, saying that its salespeople “did a good job” and that the program had an “A” rating from the Better Business Bureau. (The truth is a little more complicated.) Trump has also claimed in promotional videos that he hand-picked the instructors at Trump U.

The playbooks instruct salespeople to mention Trump by name in order to intimidate potential customers who are hesitant to spend thousands of dollars on a Trump University product. “Mr. Trump will not listen to excuses,” the playbook tells salespeople to say, “and neither will we.”

In another scenario, salespeople are instructed to berate potential customers, telling them, “You’ve had your entire adult life to accomplish your financial goals... and you’re not even close to where you need to be.”

More: Unsealed 'Playbook' Reveals Trump University's Shady Practices



It is totally unbelievable to me that any sane person would want such a childish and unethical con artist as President of the United States.

The trial will begin late november

Private citizen Trump will have ample time on his hands to attend.



Such small hands.
 
We already know all of this, and Trump's supporters think it's great that he's a pushy and aggressive businessman who gets things done. That's why they're voting for him. Please come up with something we don't know.
And that’s why only his supporters are voting for him, not the democrats and democratic-leaning independents needed by any republican candidate to win the GE; indeed, there are a significant number of republicans who refuse to vote for Trump.
 
Salespeople were instructed to deliberately mislead potential customers and manipulate their emotions.

WASHINGTON — A federal judge on Tuesday unsealed nearly 400 pages of documents related to a lawsuit over the for-profit Trump University, revealing the aggressive and predatory practices that Trump U. salespeople were encouraged to use on potential participants of the real estate seminar, which has been accused of being a scam.

The documents detail the internal “playbook” of Trump University, including information about how its salespeople were told to deliberately mislead potential customers, manipulate their emotions and ignore their concerns. Taken together, they represent a damning new window into the company that Trump closed in 2011 amid multiple investigations but has promised to revive.

At a Tuesday press conference at Trump Tower in New York, the presumptive GOP nominee continued his recent streak of bashing Gonzalo Curiel, the federal judge who unsealed the documents. Trump called Curiel a “hater” who is “very unfair.” Asked why he continued to antagonize the judge and bring up his Latino heritage, Trump said, “Because I don’t care.”

Curiel is the judge in Art Cohen v. Donald J. Trump, a case alleging that Trump University committed fraud by promising people they were buying a top real estate education, when in reality the goal of Trump University was to sell people the most expensive version of an ineffective course.

Since he launched his presidential bid last year, Trump has offered conflicting accounts of his involvement with Trump University. In March, Trump defended the company during a debate, saying that its salespeople “did a good job” and that the program had an “A” rating from the Better Business Bureau. (The truth is a little more complicated.) Trump has also claimed in promotional videos that he hand-picked the instructors at Trump U.

The playbooks instruct salespeople to mention Trump by name in order to intimidate potential customers who are hesitant to spend thousands of dollars on a Trump University product. “Mr. Trump will not listen to excuses,” the playbook tells salespeople to say, “and neither will we.”

In another scenario, salespeople are instructed to berate potential customers, telling them, “You’ve had your entire adult life to accomplish your financial goals... and you’re not even close to where you need to be.”

More: Unsealed 'Playbook' Reveals Trump University's Shady Practices



It is totally unbelievable to me that any sane person would want such a childish and unethical con artist as President of the United States.

Wow, do you think the FBI might indict him over this thing some time this year?

roflmao

It’s a civil suit, not a criminal complaint.

Your ignorance is exceeded only by your stupidity.
 
Independents and undecideds don't have a choice between Trump and NOT Trump. You have to convince them that Trump is SO BAD they have to vote for Hillary to stop him. Good luck with that, because Hillary is the WORST CANDIDATE Democrats have nominated in over 200 years, and that includes the genocidal Andrew Jackson.
Trump is doing a fine job of that himself.
 
Let me tell you how this is going to be unfair. Totally bias judge is going to push ahead for a trial. A jury of democrats is going to convict, and the media will rejoice because they finally found a politician who was guilty of misleading the public. Oh joy...that never happens...for the Clintons. Where are those emails?
 
Can we add these people to the long list of people who bought into business opportunities and failed. That list is full of people who say they were treated fairly. The people who are usually full of sour grapes are on the other side and who have succeeded.
 
Salespeople were instructed to deliberately mislead potential customers and manipulate their emotions.

WASHINGTON — A federal judge on Tuesday unsealed nearly 400 pages of documents related to a lawsuit over the for-profit Trump University, revealing the aggressive and predatory practices that Trump U. salespeople were encouraged to use on potential participants of the real estate seminar, which has been accused of being a scam.

The documents detail the internal “playbook” of Trump University, including information about how its salespeople were told to deliberately mislead potential customers, manipulate their emotions and ignore their concerns. Taken together, they represent a damning new window into the company that Trump closed in 2011 amid multiple investigations but has promised to revive.

At a Tuesday press conference at Trump Tower in New York, the presumptive GOP nominee continued his recent streak of bashing Gonzalo Curiel, the federal judge who unsealed the documents. Trump called Curiel a “hater” who is “very unfair.” Asked why he continued to antagonize the judge and bring up his Latino heritage, Trump said, “Because I don’t care.”

Curiel is the judge in Art Cohen v. Donald J. Trump, a case alleging that Trump University committed fraud by promising people they were buying a top real estate education, when in reality the goal of Trump University was to sell people the most expensive version of an ineffective course.

Since he launched his presidential bid last year, Trump has offered conflicting accounts of his involvement with Trump University. In March, Trump defended the company during a debate, saying that its salespeople “did a good job” and that the program had an “A” rating from the Better Business Bureau. (The truth is a little more complicated.) Trump has also claimed in promotional videos that he hand-picked the instructors at Trump U.

The playbooks instruct salespeople to mention Trump by name in order to intimidate potential customers who are hesitant to spend thousands of dollars on a Trump University product. “Mr. Trump will not listen to excuses,” the playbook tells salespeople to say, “and neither will we.”

In another scenario, salespeople are instructed to berate potential customers, telling them, “You’ve had your entire adult life to accomplish your financial goals... and you’re not even close to where you need to be.”

More: Unsealed 'Playbook' Reveals Trump University's Shady Practices



It is totally unbelievable to me that any sane person would want such a childish and unethical con artist as President of the United States.


How shady would you say they are on a scale from one to leading the public attacks on women who dare to speak up about having been sexually assaulted by your husband?
 
CNN reported this morning that ex-workers said Trump University preyed on the elderly and uneducated.
 
Oh look another far left fail thread to try and take eyes off the crooked Hilary campaign..

What is crooked about Hillary's campaign?

Trump lies all of the time. He's not going to build a wall, deport 11 million people, or bomb ISIS into the stone age. Ain't going to happen. But you believe every word he spews. You don't even fact check his lies.


There truly is no cure for stupid.
 

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