I see zero signs of racism when I go to McDonalds. There seems to be disproportionately more blacks behind the counter than I encounter outside of McDonalds. To include Corporate McDonalds in the lawsuit is stupid. As for the franchisee, this is why we have courts. Nobody (hopefully) is saying that the dismissed employees cannot sue.
Anecdotally, I agree with Bucs; Chik-fil-A has a much better "record" than McDonalds as far as order correctness. I have noticed the quality of the food at CFA has waned somewhat; we had it last Saturday and the chicken tasted like lumber.
As for profits of both the chains, McDonalds has some real problems going forward. So does CFA but reputation--the most important thing you have as a service provider--isn't one of them.
Anecdotally, I agree with Bucs; Chik-fil-A has a much better "record" than McDonalds as far as order correctness. I have noticed the quality of the food at CFA has waned somewhat; we had it last Saturday and the chicken tasted like lumber.
As for profits of both the chains, McDonalds has some real problems going forward. So does CFA but reputation--the most important thing you have as a service provider--isn't one of them.