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[barryqwalsh]

Hotel manager posts open letter to hotel guests who threatened bad online review to gain discount.


Hotel manager posts open letter to hotel guests who threatened bad online review to gain discount - Independent.ie

 

[barryqwalsh]

The letter is very funny, have a read.


Mr Stenson continued: “There appears to be a very dark trend emerging in the wonderful world of hospitality. There is a small cohort of travellers who use travel review sites as a means of ‘travelling economically’.”

“Essentially what they do is they take photos of some minor issue relating to the hotel room, and use photo editing software (namely the zoom function) to make the issue look ten times worse than it actually is.

“They then show this image to the hotel reception, and advise the receptionist that this image, along with some scathing words, will appear on the internet in a number of days, if ‘something is not done’ about the issue.

“When they say, ‘something is not done’, they usually mean a substantial discount on the room rate, or no charge for their room at all.”

- See more at: Hotel manager posts open letter to hotel guests who threatened bad online review to gain discount - Independent.ie