Nope, they saw it as a big corporation with deep pockets. Who do you think is going to pay for that settlement (or what little of it survives appeal)? Yup, you and every other nitwit who goes to Starbucks for an overpriced cup of coffee.
This woman didn't get to where she was without getting a lot of people fired, but it's amazing how fast you'll side with your tormentors.
Except she wasn't the one who called the cops on these two. She was the manager for the region who was being kind of laxidasical while the rest of the company was going into panic mode.
Lets be honest, there are no good guys in this story Not Starbucks. Not the two guys who went into a Starbucks, stayed for hours, and didn't order anything (which is rude), not the Philly police who completely overreacted.