If you still have the piss and vinegar, do it kaz. I sure as hell didn't care about who gave a shit about me when I sold two companies.
I DID! Thanks lordbrowntrout. And I have no apologies either. I make more money, I have more in the bank. And it has changed nothing in my life, I live in the same place and spend the same money
I wish there was more that I could add but from reading your proposition, it looks like you have thought everything through. I do have a question though. I'm about to launch another business that involves bartering and I had a marketing firm that built my website. I'm going to need someone who is able to handle customer service calls that relate to any problems that arise while using the site. Would you hire someone first or do it yourself until the the work was too consuming?
Great question.
First, bartering is a difficult business. I know you didn't ask me about that, but I hope you really thought through the business model. I've had meetings with multiple bartering businesses who were pitching to me to join their exchange. From my end, I had a hard time getting my head around the model working from my perspective. I like the initial pitch, I'm providing things that are not full cost to me in exchange for my services which I'm saving the markup. However, when I try to envision the actual exchange, the things I couldn't get to are:
1) We carefully select all our vendors and test and retest them and change them if they don't work out. For the bartering, I'm limited to the vendors who join their network to get the bartering benefit. Every vendor evaluation rather than being with carefully selected vendors is somewhat random.
2) The pricing. While in theory prices would be the same, but in reality would they be? It struck me there would be an endless game of their trying to raise price and claim we get the benefit since we aren't paying full cost in our own products
3) Really it's an opportunity to expand your customer base. However, remember it's the same for them. I thought companies who would be interested in joining would generally be smaller, more desperate companies for work and what I get would be of inconsistent quality. And the good ones as they got profitable would stop bartering.
I didn't do it, so I can't say that is correct, but it was my fear. I felt in the end we were better off just dealing with the best firms in real currency and our time was better expended growing the business instead of trying to manage that.
That aside, my thought on how I would approach customer service is this:
1) Set up a virtual PBX with a firm like OOMA or Vonage. That way you can have several extensions and have them ring anywhere.
2) Look for a firm that places people with disabilities. We use OE Enterprises for some jobs where we need variable staff, like fulfillment projects.
OE Enterprise
If you talk to them about what you want, they will work very hard with you to find people who can do it and people who don't have disabilities that would affect your business. For phone, I would think there would be plenty of people with physical disabilities who would be great at it. They will work any number of hours, and they really appreciate it, they have great attitudes.
So what you do is work out a schedule. For busy times, you can set up the PBX so it rings to your variable staff. For other times, you can route calls to home or to your mobile. You can also set up so your mobile is backup, so they get the first call when they are on duty, then the calls roll over to you as long as they are tied up, then it goes to VM. That sort of thing.
Hope that helps