I wasn’t going to read but am glad I did. I fall into the same category as so many of us veterans. I get my health care at the AFB hospital and only use the new VA facility for my dental care. But, l every time I’ve gone out there, the staff and volunteers have been top notch. So, let’s stop being so damned negative and do what we can to pitch in and make things better.
Many of the people who work there deeply care about veterans and do everything in their power to help real veterans that seek the help they need.
Much more @
The Problem With The VA Isn’t Just The Agency — It’s Us
The VA Hospital here is outstanding, and the quality of care is remarkable. The waiting room for routine check-ups can be a little "hurry up and wait", but soldiers know that drill. Emergency care is prompt, and thorough. Patient monitoring is better than most hospitals in our region, and the nurses are more engaged with the patients, instead of just going through the motions, and making it through a shift. There is always respect for the patients, even difficult patients.
Other systemic matters are also handled better than some private hospitals in this region. SOP's are clearly posted in most locations, and followed with diligence. Infectious areas are segregated, marked, and include reminders to both staff and visitors. You never see a staff member (at any level) that does not engage you in conversation, either pleasant conversation, or inquiring about your needs and care, you are not "invisible" to them. That all influences the community at the hospital, especially when everyone is aware they are getting what is required in care.
The VA hospital also partners with local specialists when their services may be better suited for particular problems. They have state of the art facilities and equipment. Your bill is never a concern. Follow-up, including quality calls after you leave the hospital is both thorough and responsive. I cannot speak for all installations, but the staff, management and command at the VA hospital here are top notch all the time.
Oh, the food in the cafeteria is pretty damn good too.