Actually Ryanair is no stranger to being a collective dick.
>> Ryanair has been criticised for many aspects of its customer service. The Economist wrote that Ryanair's "cavalier treatment of passengers" had given Ryanair "a deserved reputation for nastiness" and that the airline "has become a byword for appalling customer service ... and jeering rudeness towards anyone or anything that gets in its way".[90]
... The airline has repeatedly come under heavy criticism for its poor treatment of disabled passengers. In 2002, it refused to provide wheelchairs for disabled passengers at London Stansted Airport, greatly angering disabled rights groups.[93]
... Ryanair did not offer customers the possibility of contacting them by email or webform, only through a premium rate phone line, by fax or by post; however it does now have a webform contact option.
... On 17 June 2014, Ryanair announced a new campaign to re-invent itself as a more family-friendly airline. Speaking at the company's 2014 AGM, chief executive Michael O'Leary put it more bluntly, saying the airline needed to "stop unnecessarily pissing people off". << (
Wiki)
Perhaps they've abandoned that change of heart, for old time's sake.