..I would say at least 25% of my fast food orders are wrong--and I don't buy fast food much at all!
how about you?? any problems?
..the server needs to: [ this is just common sense ]
check the bag
repeat the order to me so I can also check the order
give me the order if the order is correct--if not, fix the problem
how difficult can it be???!!!
No, not so much. I'd say I get one wrong order a month at best. Maybe one in 20.
It also depends on what stores you go to, and what location you go to.
For example, I have never once gotten a wrong order from Chic-Fil-A. However, that's Chic-Fil-A. They only hire the best of employees, and if you are not up-to-snuff they let you go.
Most companies don't operate like that. McDonald's will hire just about anyone, as long as they breathe.
Then you have location differences. For example the McDonald's here in Hilliard Ohio, the suburb of Columbus, the staff there is excellent. It's just a bunch of yuppy rich kids, getting play money while in high school and college.
On the other hand, you go to a McDonald's closer into the city, and they don't care. They completely ignore you at the drive through, don't even look at you at the window, and almost toss the bag at you and close the window. Once I didn't have a straw, and actually had to bang on the window with my fist, because they had no intention of talking to me at all.
And then you have the occasional just bad franchisee. The bottom line is, some store owners, simply don't care. It's that simple. They are an absentee owner, and they just want to collect a check from an operating business, and how it runs they couldn't care less.
By the way, everything above is true of all chain stores.
So I have a speedway card, and that's where I go for gas. Normally I go to the one in Hilliard to fill up, and that place is run like a 5-star hotel. Clean, fast, consistent, good service... so on. Yuppy area, yuppy story, yuppy service.
But there is also a speedway near where I work, and I usually fill up the car with gas there now, because it just saves me time.
However one day, I just got this craving for a quick snack from the Speedway store. So I went in. 4 people in line... 3 counters open, 3 employees.... Only one guy was actually taking orders. The other two were just chatting.
When I finally got to the front, the guy pulled my stuff towards his side of the counter to scan them in. But after ringing me out, he said "good to go" and just stood there motionless. He never put them in a bag.... never even pushed them back to me. I had reach all the way over the counter to get my stuff. Not only that, but when I picked up my stuff, there was as sticky liquid all over the bottom of everything I got. I looked down, and realized the entire counter was covered with goo. Everyone's stuff had been covered with this goo, because he pulled all their stuff towards him to scan it, right in the pool of goo.
One paper towel and 10 seconds, is all that would be needed to clean it up. But these are inner city employees. None of them care... likely most are living in government housing, collecting food stamps. Likely just working long enough to qualify for welfare again.
This is the reality.
There are two competing solutions to this... One, eliminate government support. When you have to have a job, or you starve, people will work more. They'll care about their job, because they will care about eating.
Two, parents. Stop having divorce, stop having kids out of wedlock, stop having dad abandoning their kids, and teach work ethic.
You do those two things, and the service at all stores will greatly improve.