1) Why wouldn't some group or individual within this civilization contact us?
Tricky question since I don't have any factual descriptions of who/what the aliens are.
I do think it is far more likely that whatever civilization exists among the aliens it is peaceful, far in advance of us technologically and morally, and that they want to make observations that are not skewed by us knowing that they are there. This is basic scientific method for observing intelligent life, I would imagine.
2) How do you know this kind of communication is possible?
Well, I don't KNOW that it is possible but there are things that look like they have a very decent chance of panning out, like using quantum entangled particles to communicate almost instantly across limitless distances.
I just see no reason to suppose that the aliens will still be using electromagnetic waves which simply are unsuitable for interstellar communications and are only suitable for local interplanetary needs at best. I do think they will not be used for even interplanetary communications within the next few centuries.
Why would any intelligent and technologically capable extraterrestrial life want to contact us? What do the hairless apes of an insignificant planet orbiting an insignificant star in the outreaches of a typical spiral galaxy have to offer in the first place, much less before we get into just how violent that ape is?
I mean, aliens can't live on Earth. Hell, I'm from here and my family has been here for a billion years and 3/4 of the globe is covered in a substance that will kill me, not including areas that are too hot or too cold or too arid or too high to sustain life. We haven't even gotten into weather patterns, earthquakes, landslides, or biological nasties like bacteria and predators. Earth is a deathtrap. I'd be better off on a geologically dead body like the Moon, since I'm going to be forced to engineer the place to suit my needs anyways.
There's nothing special about the Earth from a geologic standpoint. If aliens need something like iron or carbon or even water, it's far easier to mine asteroids.
And then there's humanity. We talk a good game about wanting peace, but kill each other over nothing.
I guess, other than observing humans and other life just out of curiosity, there's just nothing attractive about us.