you've been here complaining about the "process" not the "bad apples"my experience with TSA has been all positive, but i havent been through it since the new process has been addedWhich is why I said to get there early. I should have made the point clearer though, so no sweat.
i found them to be generally courteous and competent
The police a generally courteous, professional, and competent, that does not mean the bad apples get a free pass.