Nobody is saying they want to force that woman to speak English. But, people are under no obligation to be able to communicate with her in her language, either. So, when she comes up to my counter and gives me a 5 dollar bill for a 10-dollar item, and turns to walk out, I am calling the cops on her for robbery.
If people want to get official info from the government, then they should learn English. They most certainly should not demand government accommodate them by printing official documents in another language.