Let not forget.......people wonder when they are buying a car, "How is the reliability?"
For the Tesla, there are hundreds of models of cars that are more reliable. In fact, according to Consumer Reports, the Tesla is one of the least reliable cars on the road.........
http://gizmodo.com/consumer-reports-spurns-former-crush-tesla-ranks-compa-1788170049
Well now, as Paul Harvey says, here is the rest of the story.
The Tesla wasn’t the only high-performance vehicle that fell below average in reliability. Others include the
BMW X5 and
5 Series, and the
Chevrolet Corvette.
When automakers roll out new technology, be it infotainment, transmissions, or engine variations, it often has a deleterious effect on vehicle reliability. Tesla is not only the poster child for a new type of high-performance, high-mileage EV, but it also has been adding complex new variations as assembly-line updates, such as all-wheel drive this year. So it’s not surprising to see problems continue to crop up.
Despite the problems, our data show that Tesla owner satisfaction is still very high:
Ninety-seven percent of owners said they would definitely buy their car again. It appears that Tesla has been responsive to replacing faulty motors, differentials, brakes, and infotainment systems, all with a minimum of fuss to owners.
And Tesla’s attention to customer service has been effective. Almost every survey respondent made note of Tesla’s rapid response and repair time, despite the lack of a traditional dealer service network. For its early adopters, Tesla has made a practice of overdelivering on service problems under the factory warranty, as noted by these owners:
“A minor amount of play developed in the differential gears. Tesla replaced the entire drive system. Remarkable service!”
And:
“Had a creaking ball joint in the driver[-side] front lower control arm. Tesla replaced it the following day after they were notified.”
When asked for a comment, a Tesla spokesperson said in an email, “Close communication with our customers enables Tesla to receive input, proactively address issues, and quickly fix problems. Model S over-the-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service. In instances when hardware needs to be fixed, we keep the customer’s convenience and satisfaction top of mind.”
Tesla Reliability Doesn’t Match Its High Performance
97% would buy their car again. How many other brands can say that?