In the state of Ohio, the utility company is allowed to send me a copy of a disconnect notice.
I give the tenant a few days to get squared away, then make a call to see that everything is ok.
If utilities are not paid, then you can expect that rent won't be paid. Go thirty days not paying me rent, and you will be evicted. Period. End of story.
I am a great landlord. All you gotta do is pay when agreed and or arranged. But I will not carry anyone past 30 days. That's all the law says I have to give up before the eviction process can begin.
I tell every tenant just what I said here; After non payment of 30 days, either move on your own or get evicted. By being straight, right up front about what will happen, I feel no real regret or guilt for doing my job.
To bad this management company didn't do their job. Those kids might still be alive.
Do you think it's possible they paid the rent but not the utilities? I think a lot of people will do that, just to have a roof over their head.