This Spanish lady at my job who speaks English said she gets faster service

[fbj]

When she calls the electric or gas company and selects Spanish.

Wonder why that is?

 

[Ringel05]

When she calls the electric or gas company and selects Spanish.

Wonder why that is?

Try it sometime, if you're really interested...... Down here it's the English speakers that get faster service......... We're in the minority........ Tu entiendo?

 

[blastoff]

When she calls the electric or gas company and selects Spanish.

Wonder why that is?

Good question. After all, they can't be playing the cheek sniffing game over the phone, so it must be something else.

 

[Cecilie1200]

When she calls the electric or gas company and selects Spanish.

Wonder why that is?

Because the ratio of Spanish-speaking customers and Spanish-speaking CSRs is lower.