Our Albertson's store took out their self check out. We customers refused to use it.
Albertson's is not alone. Other chains have reduced the number of machines. They were costing too much in labor.
Yes, in labor. They had to station at least one clerk at each bank of machines to help customers make the damn things work properly. But the real cost was the staff to restock the items (former) customers abandoned in carts and walked away to competitors when the frustration became sufficiently high.
A modern car or cell phone has more controls than a self service cash register, yet people manage them just fine.
I prefer the grocery store self checkout for a few reasons.....
The primary one being that I typically have 12 or less items simply because I am a single person household. Were I to be buying an entire grocery cart full of stuff, I'd prefer an actual cashier.
I also once worked as a cashier (back in my college days), so I know how to process a grocery order, such as ring up the heavy items first so they are in the bottom of the bag and the light items end up in the top.
Speaking of bagging groceries, if I buy a steak, a wedge of cheese, a bag of grapes and underarm deodorant, that will all fit in one bag. However, laws dictate that a chemical such as deodorant should never be put in the same bag as food. A grocery store cashier will put this single bag order into two bags. The reality is, in the 10 minute drive from the store to my house, my food is not at risk of contamination from my sealed package of deodorant. Why use two bags when one will do. I'm not an environmentalist but I see no reason for the waste.
I don't like the grocery store charity Du Jour. That's where the cashier asks you if you want to make a donation to whatever the current charity drive is, be it breast cancer, heart disease, leukemia, or endangered species. I don't have a problem with charity drives, but the grocery store is not where I choose to conduct my charity simply because that grocery store decided it was a worthy cause.
Now then, as far as fast food goes I rarely go to places like that. On the few occasions that I do, I find it to be extremely annoying when a cashier asks me if I want fries with that or if I want to super-size my meal. If I wanted more food, I'd have ordered it to begin with, quit wasting my time with your up-selling. I'd much rather place my order at a kiosk than deal with a person-bot programmed to up-sell me.
I know that eventually, they will program the self service kiosks to ask the same questions about donating to a charity, or up-selling their fries, but they haven't done it yet.
At times when I do use an actually cashier at the grocery store, I have fun with them sometimes. Here where I live, the cashiers always ask, "Did you find everything you needed?" I'll go totally deadpan and say something stupid such as, "I really struggled to find the coffee filters. They are a paper product so I was scouring the aisles with paper towels, toilet paper and paper plates looking for them. I have no idea why you guys keep a paper product in the same aisle as coffee and tea. You should tell the managers to move them." Their reactions are varied, but the look on their faces always tell the same story, how could this guy be so damn dumb. I find pleasure in the small things.