Ok, Where do you find caring levels for todays workers THAT CANT SUPPORT THEMSELVES?
Here is how I deal with a poor performer.
1) Actually step 1 applies to all workers. I have made sure that we document well every job with step by step instructions and we train people.
2) When they make mistakes, I train management to go in and assume to start it's a training issue. They walk through the manual and process with them again.
3) If they make different mistakes, they stay in step 2. If they continue to make the same mistake, we counsel them that they are making the same mistakes, they have been trained and re-trained and they need to take it seriously.
4) If they continue to make the same mistakes, they get a verbal reprimand, which is documented and placed in their employee file and their manager works with them on a remediation plan.
5) If they continue to make the same mistakes, they get a written reprimand and a written action plan with specific goals and timelines
6) If they continue to make the same mistakes, they get a written notice that they are in danger of being terminated along with and a written action plan with specific goals and timelines
7) They are terminated. This is all in the employee manual and it's been reviewed with my staff. I have never lost an unemployement claim that I disputed, so we're doing a darned good job of managing this process.
I care by giving them every chance to be valuable to the company and earn a living. At that point, if they don't care about the company or their job, that's on them.