Actually it is. When you have a supervisor making sure you're working, you work.
The people I contacted working from home is a pain in the ass. First of all the line gets disconnected all the time. Secondly they get so lazy they don't even want to talk on the phone so they use the speaker phone. In the conversation you hear dogs barking, kids screaming or playing in the background, and it sounds like you're trying to understand somebody talking in a tunnel.
Wait times are longer since people working from home have breakfast when they feel like it instead of breakfast first thing in the morning before they leave for work. They don't have the resources to solve a complicated problem, and can't go to the supervisor for help
If you're getting paid to go to work, then you go to work.