I bought a new, state of the art Carrier central heat & AC several years ago. At the time I thought it was the best of the brands based on everything I could read. But the reality:
- The wall control is designed for looks rather than functionality. 90% of the features are unneeded, all the buttons are hidden and it just took me a minute or so to again find by trial and error where the OFF button was (something I rarely use).
- Since buying it, the AC has broken down needing service twice (though both were covered for free).
- The AC unit outside makes the devil's own noise buzzing loudly despite all attempts to quiet it down.
- Unlike old furnaces, if you are cold and turn the heat up, the fan doesn't come on high. It tries to run slow for like 15 minutes heating the house at a whisper to keep energy use down while you freeze.
- When it runs on high, the fan speed constantly wavers up and down because the existing duct work in the house doesn't quite suit its "intelligent" computer rather than simply settle on a speed which is a best match for the ducting.
- The air filter is a massive paper cartridge. The compartment it goes into is covered with sharp edges it catches onto. Putting it in is no problem, but last I removed, I literally had to DESTROY the filter to get it out, taking it out in pieces.
- Last time, I put a heavy wide tape over everything hoping that would fix the problem. A year ago the furnace said to replace the filter but of course, my store had every size but that one.
- I just decided to pull the filter and shake it or hose it out to at least clean it. Nothing to grab hold of to remover it, tried putting a big piece of 2" clear tape on it as a handle to pull it out with but the tape just pulls off; using two screwdrivers, again, get the filter to within a 1/4" of coming out and it just stops, caught on something. CANNOT get the filter out without destroying it.
- Had the furnace guy here once about it and guess what? Carrier makes this big plastic frame that the filter goes into! Put the filter into it and it then slides in and out like a dream! Except the $5,000 furnace DOESN'T COME WITH THAT and you have to buy that separate and they want $80 for the stupid thing!
So guess what Carrier? You can go suck my ass. I'd sooner let hell freeze over than pay you $80 for something that should have been included in the first place for your piece of shit stamped filter box. I'll let this damn thing burn up before I buy another filter or go through the hell I went through the last time digging it out.
MY MISTAKE: When buying an appliance like this, always insist on at least 5, preferably 10 previous customers who have had the product at least 1-2 years and talk to them first before buying.