As far as internet goes...Comcast, AT&T work flawlessly...as long as everything happens flawlessly. Meaning, as long as everything just keeps working - they are great. It's when something happens outside of expected things is when they fall apart. And they fall apart with flair.
Anytime I have had any problems and call support, over and over I know more than they do. Getting past the wall of front line support who are nothing but robots reading off of a software program that goes off of cue words is maddening. It doesn't matter if you begin the call by saying "I already reset everything" I did this and that... they likely don't even know what you are saying since the language gap is excruciating.
I used to just tell them I've done everything they're going to ask me to do so don't bother and just connect me with an upper level tech. If they hem and haw and insist we start from the beginning I tell them to get a supervisor, I tell the supervisor that none of his or her people can help me, they don't have the skill set, connect me with someone with much more advanced knowledge.
Now I find the direct Tech support line and bypass the front rank drones...........
I have been trying all last week to get my Mother's telephone number transferred to here.
The tech gave us a temporary number and said in about 4 days call and we should be able to transfer the number. Not that f*cking simple. It shouldn't be this hard.
I have so far talked to 4 different people all say the same thing... an error appears that says number is not portable and belongs to another member. I am saying no shit!..That member lives with us now! I have all of her info...PIN number...passwords...address..."secret word"...all of it.
I am getting no where. At this point I am ready to kidnap an AT&T tech and hold him hostage until it get's fixed.