Frontier fires gate agents for mocking and taunting late passenger

[Lisa558]

I’m glad to see a company put their foot down and let employees know they cannot talk to customers the way those entitled, obnoxious gate agents did. The decline in courtesy - with employees making fun of their customers - has reached a new low in this country.

Good decision, Frontier.

Frontier Airlines axes agents after viral video shows passenger being mocked

Gate agents who mocked a Frontier Airlines passenger, sparking viral outrage, have been taken off the frontlines for the company.

torontosun.com

 

[JOSweetHeart]

^^^ I second this. If customers are at least polite and respectful once they show up, that is about all that anyone can ask for anymore these days.

God bless you always!!!

Holly

 

[CrusaderFrank]

I’m glad to see a company put their foot down and let employees know they cannot talk to customers the way those entitled, obnoxious gate agents did. The decline in courtesy - with employees making fun of their customers - has reached a new low in this country.

Good decision, Frontier.

Frontier Airlines axes agents after viral video shows passenger being mocked

Gate agents who mocked a Frontier Airlines passenger, sparking viral outrage, have been taken off the frontlines for the company.

torontosun.com

Gave Frontier a very bad name, I might continue never flying Frontier

 

[whitehall]

It sounds like the passenger was abusive.

 

[Lisa558]

It sounds like the passenger was abusive.

It doesn’t matter even if that were the case. The agents should have remained firm, but professional.

 

[leftwinger]

I’m glad to see a company put their foot down and let employees know they cannot talk to customers the way those entitled, obnoxious gate agents did. The decline in courtesy - with employees making fun of their customers - has reached a new low in this country.

Good decision, Frontier.

Frontier Airlines axes agents after viral video shows passenger being mocked

Gate agents who mocked a Frontier Airlines passenger, sparking viral outrage, have been taken off the frontlines for the company.

torontosun.com

This one? The guy wanted on the plane 30 min before departures? Sounds like he may be wrong in this one? Don't they require 1 hour ahead of time? I don't know. I won't fly anymore unless I have zero choices. I usually just refuse to go to anything anymore.

 

[Lisa558]

This one?

Yes, that one. Listen how that gate agent mocked him. Unacceptable. And Frontier thought so too.

 

[Lisa558]

This one? The guy wanted on the plane 30 min before departures? Sounds like he may be wrong in this one? Don't they require 1 hour ahead of time? I don't know. I won't fly anymore unless I have zero choices. I usually just refuse to go to anything anymore.

Still doesn’t excuse how she spoke to him. She was unprofessional, and she IS the hired help.

 

[marvin martian]

This one? The guy wanted on the plane 30 min before departures? Sounds like he may be wrong in this one? Don't they require 1 hour ahead of time? I don't know. I won't fly anymore unless I have zero choices. I usually just refuse to go to anything anymore.

They need to be more careful about who they hire.

 

[Lisa558]

They need to be more careful about who they hire.

The older woman just kept out of it. And the tall, thin woman was professional. It was the fat one who acted like she can talk to customers however she wanted without repercussions.

 

[Independent thinker]

I’m glad to see a company put their foot down and let employees know they cannot talk to customers the way those entitled, obnoxious gate agents did. The decline in courtesy - with employees making fun of their customers - has reached a new low in this country.

Good decision, Frontier.

Frontier Airlines axes agents after viral video shows passenger being mocked

Gate agents who mocked a Frontier Airlines passenger, sparking viral outrage, have been taken off the frontlines for the company.

torontosun.com

I'm guessing they were "tolerant" democrats.

 

[RoshawnMarkwees]

Sounds like…

 

[john finally retired]

There's already a thread on this.

Thread 'Frontier agents who mocked passenger were terminated'

Yesterday at 10:06 PM

Good news , such an utter disgrace they were mocking him and telling him to get out of there personal space

• Quasar44
• Replies: 6
• Forum: General Discussion

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[Billiejeens]

It sounds like the passenger was abusive.

It doesnt

 

[Godboy]

It sounds like the passenger was abusive.

Got a link to that? I didnt see that in the video in the OP.

 

[Godboy]

The older woman just kept out of it. And the tall, thin woman was professional. It was the fat one who acted like she can talk to customers however she wanted without repercussions.

The tall thin woman was laughing at him as the fat one mocked him.

 

[Lisa558]

The tall thin woman was laughing at him as the fat one mocked him.

I didn’t catch that. I’ll watch again.

 

[Billiejeens]

There's already a thread on this.

[

[/embed]

They need to be more careful about who they hire.

They are quota hires

 

[Billiejeens]

I didn’t catch that. I’ll watch again.

Anyone who flies on Frontier pretty much deserves what they get.

 

[Muhammed]

It sounds like the passenger was abusive.

Howso?