Frontier fires gate agents for mocking and taunting late passenger

[JOSweetHeart]

It doesn’t matter even if that were the case. The agents should have remained firm, but professional.

I agree that a person should be professional, but if a customer is over the line far enough, an employee should have every right in the world to defend themselves especially if the customers decide to get physical because when they get physical, what they do could compromise the safety of everyone who is in the picture and when a situation does escalate that much, the employees then have an obligation to not just defend themselves, but all of the other customers who are present as well.

God bless you and the employees always!!!

Holly

P.S. The best way for evil to triumph is for a good person to stand there and not do a thing.

 

[Lisa558]

I agree that a person should be professional, but if a customer is over the line far enough, an employee should have every right in the world to defend themselves especially if the customers decide to get physical because when they get physical, what they do could compromise the safety of everyone who is in the picture and when a situation does escalate that much, the employees then have an obligation to not just defend themselves, but all of the other customers who are present as well.

God bless you and the employees always!!!

Holly

P.S. The best way for evil to triumph is for a good person to stand there and not do a thing.

I respectfully disagree. The customer sounded reasonable, albeit upset, to me. He wasn’t putting on a nasty sarcastic tone, and making fun of the help, or threatening to get physical. The employee on the other hand WAS making fun of him and escalated the tension, and in NO CASE should the help mock their customers.

 

[Billiejeens]

I don’t think I’ve ever flown them, but no matter what….no customer should be mocked and tainted by their hired help.

Ok