- Aug 6, 2012
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You pay $150 or so for such a product in Canada. You then have to learn Mandarin in order to get your money back from some shady company in China after it does $600 damage to your home and risks your life.
Another "Made in China" success story...the company didn't even answer their phone. Probably a number to some phone booth. The response of the company in China sounds like Twitter. Send an email, but don't expect a response, nobody is monitoring it Comrade...
https://www.cbc.ca/news/business/toaster-oven-fire-damage-whirlpool-1.5492611
When Valerie Hammond's countertop oven burst into flames, causing hundreds of dollars in damage to her kitchen, she figured the cost would be covered since the KitchenAid appliance was from a big company she trusted.
Whirlpool, which owns KitchenAid, replaced the oven, as required by the warranty.
But things got complicated when she asked for $600 to cover the smoke and fire damage. Whirlpool refused, telling Hammond she'd have to go after a third-party company she'd never heard of — located in China — that owns the factory that manufactured the appliance.
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Her oven was "not a Whirlpool product," a company representative told her via email, so Whirlpool wasn't liable for the damage. She was referred to Elec-Tech International.
Hammond says she tried contacting the company in China using the phone number Whirlpool provided. Her calls would ring through but no one would ever pick up. Her emails also went unanswered.
"I was so frustrated with Whirlpool and didn't know what else to do … This was a David-and-Goliath fight because they weren't going to listen to me," she said.
Another "Made in China" success story...the company didn't even answer their phone. Probably a number to some phone booth. The response of the company in China sounds like Twitter. Send an email, but don't expect a response, nobody is monitoring it Comrade...
https://www.cbc.ca/news/business/toaster-oven-fire-damage-whirlpool-1.5492611
When Valerie Hammond's countertop oven burst into flames, causing hundreds of dollars in damage to her kitchen, she figured the cost would be covered since the KitchenAid appliance was from a big company she trusted.
Whirlpool, which owns KitchenAid, replaced the oven, as required by the warranty.
But things got complicated when she asked for $600 to cover the smoke and fire damage. Whirlpool refused, telling Hammond she'd have to go after a third-party company she'd never heard of — located in China — that owns the factory that manufactured the appliance.
................................................................
Her oven was "not a Whirlpool product," a company representative told her via email, so Whirlpool wasn't liable for the damage. She was referred to Elec-Tech International.
Hammond says she tried contacting the company in China using the phone number Whirlpool provided. Her calls would ring through but no one would ever pick up. Her emails also went unanswered.
"I was so frustrated with Whirlpool and didn't know what else to do … This was a David-and-Goliath fight because they weren't going to listen to me," she said.