I've given up ebooks for a while. Nook apps are no longer available and Amazon help has plumbed new lows in crappy service for their kindles. Walmart.com now has ereaders and I have someone to complain to when it's time to get back into the pool. With Alibaba also likely to enter the market I'm getting books cheaper in used hardcopy than I can get any ebook. I'm willing to wait an unbounded amount of time for serious price and service wars to break out. How did both Amazon and B&N manage to screw themselves in their own core competency? I really would like to know.