presonorek
Gold Member
In an industry where one out of six customers complain, as a snowflake how do you avoid the inevitable criticism?
One employee helps only 5 customers, smokes cigarettes, talks to co-workers, surfs the web and receives no complaints from customers or his boss. Great day at work.
One employee helps 18 customers in the same amount of time, receives 3 complaints from customers and causes the boss to become furious with him. Terrible day at work.
Both employees are snowflakes. How will they respond in the future considering humans are motivated by rewards and punishments?
People tend to avoid this discussion but it is human nature for high producers to be punished and low producers to be ignored. This seems to be counter productive but also very natural. Any remedies?
One employee helps only 5 customers, smokes cigarettes, talks to co-workers, surfs the web and receives no complaints from customers or his boss. Great day at work.
One employee helps 18 customers in the same amount of time, receives 3 complaints from customers and causes the boss to become furious with him. Terrible day at work.
Both employees are snowflakes. How will they respond in the future considering humans are motivated by rewards and punishments?
People tend to avoid this discussion but it is human nature for high producers to be punished and low producers to be ignored. This seems to be counter productive but also very natural. Any remedies?