MaryAnne11
Gold Member
- Oct 1, 2016
- 2,034
- 762
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Funny, but Customer Service is at the front of the store.![]()
And evidently ONLY at the front of the store.
Well, now you know where to go at WALMART! See,how helpful that Clerk was?
Great, someone else that feels customer service is at the front of the store.
Again, I repeat, customer Service is a 2 way street. I have no problem, apparently you guys do.
If you have a rude customer you do as little as possible, a nice customer you help them any way you can.
See how that works guys?![]()
Really!? I can understand difficulties with a rude customer, although we're talking about customer service as a whole. Many involved in customer service industry are only interested in doing as little as possible. Sears could be a prime example, at one time Sears was renowned for it's customer service and knowledge. 20 years ago they made the decision to focus on the cash register only, so any questions were typically met with blank stares since the employees had zero product knowledge. And we pretty much know how well that's turned out for Sears. How about Home Depot, certainly there are exceptions, but many go in to a Home Depot looking to have questions answered prior to purchasing something. And when you can find someone that works the department, quite often it's a younger person with zero experience....and zero answers.
Yes, A long time ago, I worked in a store that had 350 full time workers.at Christmas time they would have well over 700.
A few years ago they had less than 100. The days of great customer service is almost gone. Thanks to Self serve, companies like Amazon, on line.
Sears combined with KMART, now they are almost dead. Box stores are going out of business. BONTON bought stores here that had been in business over 100 years. Bankrupt, 2000 stores. All are sutting down. Shopping Centers shutting down.
Even the Grocery business is changing. Dollar Stores are hurting WALMART. Aldis discount groceries.
I understand what you are saying but Retail has changed, long gone.