She said she voluntarily stopped using the men's bathroom and locker room and made gradual changes to try to ease the transition such as arriving to work already in uniform.
But conflicts began to emerge. A lieutenant repeatedly referred to her as "Frank" and "him" after she notified the department she had legally changed her name and questioned whether she was fit for duty, according to her complaint. She said she was ordered to remove her earrings even though female officers had been allowed to wear them. She said she was initially allowed to wear a wig but was later told it was not in compliance with policy and received written discipline.