As one of the worldās leading lottery operators, Camelot sets global standards when it comes to looking after winners. It offers an unparalleled level of professional support to help and advise new winners throughout this life-changing experience, as well as a unique aftercare service.
As well as being a time of extreme excitement and happiness, suddenly winning a substantial sum of money can be an overwhelming and emotional experience for many people ā but support from Camelot begins as soon as a winner makes a claim on a prize.
For UK National Lottery prizes over Ā£50,000, our player services team is able to pay them in the comfort of their own home, or alternatively they can choose to have their prize validated at one of our prize payout centres.
For winners over Ā£500,000, a private banking representative can visit them at home to discuss additional services on offer to winners with new-found wealth. We also arrange for a panel of independent legal and financial experts to visit winners of over Ā£500,000 to offer impartial advice and practical guidelines.
One of the most important decisions for new winners to make is whether to opt to go public or remain anonymous. If a winner decides to talk publicly about their win, Camelotās PR team will organise a press conference and handle all media interest on their behalf, removing the anxiety that can accompany talking about a big win.
If they have requested to remain anonymous, Camelot takes its obligations and duty of care to protect winnersā privacy very seriously. Unless a winner agrees to take full publicity and signs an agreement to that effect, no information about them can be released by Camelot into the public domain.
We have a dedicated team of winnersā advisers who look after all our major jackpot winners. They remain a source of support and advice for as long as a winner needs ā often remaining in touch years after hitting the jackpot.
Our responsibility to winners
